Monmouth ACTS launches navigation system for those in need
The navigation system will be the point of entry for residents to be connected to any human service provider in the county.
Freehold - Monmouth County is lending more than a helping hand for those in need - it’s offering a fully-loaded navigation system.
The public-private partnership launched by the Monmouth County Board of County Commissioners in 2018, Monmouth ACTS (Assisting Community Through Services) unveiled a a new initiative to bring human service resources directly to the residents of Monmouth County.
As the first-of-its-kind in New Jersey, the Navigation System will offer residents a streamlined way to connect with all resources in the area, including food, housing, medical care, employment, behavioral health care and other essential services.
Residents contact the Navigation System via phone and connect with a compassionate, trained social worker. The social worker will talk with the individual about their needs, challenges and if they are receiving any current services. This conversation will help the social worker determine next steps for the resident:
The resident needs a simple electronic referral to an agency(s) that can help
The resident requires immediate attention and the social worker will personally connect the individual to the appropriate agency(s)
The resident’s needs are significant and complex, so the social worker will assist in coordinating referrals to various resources
If the resident provides permission, their information is sent to the appropriate agencies using the Navigation System’s electronic referral and tracking system.
Monmouth County agencies will then have 48 business hours to contact the resident. After working with directly with them, agencies will report back to the Navigation System in 30 days with an outcome. As needed, social workers will follow up with residents to ensure their needs are met. To track experiences, an electronic survey will be sent to residents to make sure their needs are met. These steps will ensure residents aren’t lost or overlooked once they’ve reached out for help.
Monmouth ACTS Community Partners include:
Monmouth County Department of Human Services, Monmouth ACTS Advisory Council, Monmouth County Department of Human Services, VNA Health Group, Child Care Resources, Monmouth County Division of Workforce Development, Interfaith Neighbors, Monmouth County Office of Child and Youth Development,180 Turning Lives Around, Neptune Township Department of Senior Services and Senior Center, Monmouth County Department of Human Services – Division on Aging, Disabilities & Veterans Services, LADACIN Network, Bohse & Associates LLC, Brookdale Community College, New Hope-IBHC, Inc., Monmouth University, New Jersey Natural Gas, HABcore, Inc., Lunch Break, Freehold Clergy Association, Community Affairs & Resource Center (CARC), I Beseech Thee Development Corp., Pilgrim Baptist Church of Red Bank, Monmouth County Office of Education, Family and Children’s Service, Monmouth Family Health Center, Bethel AME Church, Fulfill, Brookdale Community College, Affordable Housing Alliance, United Way of Monmouth & Ocean Counties, as well as a number of individuals and Ex-Officio members.
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